Claims and Returns

Claims are accepted and decided by the seller — our manufacturing partner Yifeng Group, China. We, the platform, pass the claim on and follow it through.

Claim window: 2 days from receipt of the goods. We reply within 3 business days.

Evidence: photo or video showing the carton number and the item number. The claim must concern the quality of the item itself; the seller checks it against the photo and video of the pre-shipment inspection.

The acceptable defect rate is 2% of the batch; defects above it are compensated as agreed by both parties: replacement, refund or a discount on the next order. Refunds are paid within 14 days of the claim decision. Replacement shipping is at the seller’s expense. We do not require the goods to be shipped back to China.

Not accepted, and we say why plainly: this is wholesale supply, not retail. Return international shipping costs more than the batch itself, and packaging loses saleable condition after crossing borders.

This is exactly why we invest in pre-shipment inspection: showing the buyer the goods before dispatch is cheaper and more honest than shipping them halfway around the world and back.

Write to orders@opttoyschina.com or Telegram @opttoyschina_order within 2 days of receiving the cargo, attaching photo or video that shows the carton number and the item number. We reply within 3 business days.