Claims and Returns

Claim window: 7 days from receipt of goods.

Required evidence: unboxing video recorded without stopping, photos of damaged or missing items, a photo of the carton shipping label, and the order number.

Claim threshold: 5%. Defects within 5% of the batch are considered a production norm and are not compensated. This is the standard of Chinese mass production, and we state it upfront rather than after the fact.

If defects exceed 5% and are supported by evidence, we compensate. The primary form of compensation is replacement units added to the next shipment. If no further shipment is planned, we refund in cash. We do not require the goods to be shipped back to China: it costs more than the goods and serves no purpose.

We bear the cost of compensation when the defect is attributable to us or to the factory.

Not accepted, and we say why plainly: this is wholesale supply, not retail. Return international shipping costs more than the batch itself, and packaging loses saleable condition after crossing borders.

This is exactly why we invest in pre-shipment inspection: showing the buyer the goods before dispatch is cheaper and more honest than shipping them halfway around the world and back.

Write to orders@opttoyschina.com or Telegram @opttoyschina within 7 days of receiving the cargo, attaching the evidence listed above. We reply within 3 business days.