For buyers
Frequently asked questions
Short and to the point about how we work. Didn't find an answer — message a manager, we reply within 1–2 hours.
Do you work in my country?
Most likely yes. The site detects your region by IP and shows a version for your country. We ship to 72 countries and territories with published terms, other destinations on request; door delivery is via our representatives.
Minimum order?
From 2000 yuan (each product has its own).
Do I have to pay everything upfront?
No. A 30–50% advance after the order is confirmed, the balance before shipment after the photo and video report. Logistics — on receipt of the goods.
Delivery times?
A manager will confirm.
How to pay?
Any method except PayPal: bank transfer, Alipay, WeChat — by contract.
Do you check quality?
Yes. We inspect goods at our warehouses in China by an agreed volume and sample; we upload a photo and video report to your account. Defects we find are replaced at the factory before shipment; the claims procedure is set in the contract.
Can I get a sample before ordering?
Yes, samples are available to order and ship. The sample and its delivery are paid by the customer.
Can I see prices in my currency?
Yes. In 60 countries the site detects your country by IP address and shows prices in your local currency at the official exchange rate (People's Bank of China, European Central Bank or your country's central bank). You can switch to Chinese yuan (CNY), US dollars (USD) or euros (EUR) at any time. Payment is made in USD directly to the seller, Yifeng Group (艺丰集团), in China. Prices in local currencies are for reference only; payment in them is not accepted. Buyers from China pay in CNY. Rules and the country list →